moneyview Loans FAQs
NACH stands for National Automated Clearing House (NACH). It is a centralised system that’s similar to ECS. It was launched with the aim of merging multiple ECS systems running across the country and to introduce higher efficiency. It has replaced ECS for auto-debit transactions in India and has been operational since May 2016. You can read more about NACH here(https://bit.ly/37cdQYQ). We require your signed NACH mandate to auto-debit EMI payments from your account.
The last step of the loan request process includes you sending us a Loan Agreement form with the authorization of deducting a proposed EMI amount for a certain duration (depending on the loan plan). This Loan Agreement form will contain a NACH mandate, which will enable us to auto-debit the EMI amount directly from your bank account.
If the Auto-Debit feature for your loan account is not enabled or activated for some reason, you can still pay your monthly EMIs through the ‘Pay Now’ option on our app. Here, you can either use your Debit Card, NetBanking account, or UPI ID to make payments.
If the ‘Pay Now’ option is visible on your app, you can go ahead and make a payment – advance or overdue instalments. If you’re paying an instalment in advance, we will not be initiating the auto-debit feature for the following month.
Once you upload the NACH mandate form, we send a request to your bank to enable the auto-debit feature. Your bank will then verify your signature and other important details before enabling the auto-debit feature.If you continue to notice that this feature is still disabled after a couple of days, please get in touch with us at care@moneyview.in
We usually get the monthly auto-debit report by the 7th or the 8th day of that month. Our internal team usually updates the platform once this report is checked and verified. So, there’s nothing for you to worry about as long as you’ve made the payment.
The cancellation of NACH mandate is an easy process. You can use the given link to raise a request for canceling the NACH mandate registered with moneyview. You'll be required to authenticate using your PAN number to proceed. Click here!
The maximum amount shown at NACH is a system determined value which defines the amount till which auto-debits can be done.
The NACH amount can go up to your loan amount or can be a bit higher. But don't worry, the monthly deduction remains the same as the EMI amount you chose on the app.
We make it easy for you by using just one NACH authorization, so you won't have to deal with multiple NACH authorizations when taking another loan with us in the future.
Next time you avail a top-up loan or credit line, we simplify things by using just one NACH mandate, avoiding the hassle of multiple authorizations due to changes in the tenure.
The NACH amount might be different to help you easily avail a top-up loan or credit line with MoneyView. However, be rest assured, that the loan amount you applied for on the app will be processed.
We change the NACH amount at every attempt to ensure seamless set up of NACH and to avoid any technical problems because of re-attempts.
The NACH registration end date is when the registration becomes invalid for auto-debits.
Your NACH mandate date may extend beyond your loan tenure, but don't worry—your EMI will only be deducted for the actual loan period. We’ve simplified the process to help you easily avail a top-up loan or credit line with MoneyView in the future. With just one NACH mandate, the process is both fast and convenient
We change the NACH end date at every attempt to ensure seamless set up of NACH and to avoid any technical problems because of re-attempts.
To register any card related complaints or share feedback, please contact SBM Bank on their Toll Free number-18001033817 or send an email to customercare@sbmbank.co.in